1. Introduction

CareGlen provides AI-assisted insurance card scanning and data extraction tools designed to support administrative workflows for healthcare providers. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

We collect only information required to operate the service:

• Name and email address used for account creation
• Uploaded insurance card images and related documents
• Technical usage information for security and performance

3. How Information Is Used

• To process uploaded files and generate extracted data
• To maintain account functionality
• To respond to user support requests

We do not sell personal data to third parties.

4. AI Generated Results

CareGlen uses artificial intelligence to generate extracted data. Results are provided for reference and administrative assistance only and may contain inaccuracies. Users must review and verify all outputs before relying on them for operational or clinical use.

5. Data Retention

Data is stored only as long as necessary to provide the service. Users may request account deletion at any time, after which associated data will be removed according to operational and legal requirements.

6. GDPR and International Users

Users located in the European Economic Area may request access, correction, or deletion of their personal data. Requests can be submitted through the account deletion request process.

7. Data Security

Reasonable security measures are implemented to protect data against unauthorized access or misuse. However, no system can guarantee absolute security.

8. Payments and Refund Policy

All payments made for CareGlen subscriptions are final. Once a payment has been processed, no refunds will be issued. Cancelling a subscription prevents future billing only.

9. Contact

For privacy related requests or questions, contact:
Careglen@smarttechks.com